About ACME
Established in February 2014, ACME Agents is the largest Canadian based virtual call centre operating through Arise® Virtual Solutions with over 200 contracted agents. We qualify and place agents into positions where they will be taking inbound customer service calls from home for Arise clients.
With more than 35 years of collective experience, and our exceptional dedicated support system, our leadership is committed to your success. From the moment you become a part of our team and throughout your entire time with us, our support staff will be by your side every step of the way to ensure your experience with ACME Agents is positive and rewarding.
What ACME Agents provides our agents:
- Guidance through the Arise® Admissions process
- Pre training guidance
- Certification support
- Post certification support
- Bi-monthly service revenue
- A private link & password to access revenue details
- Access to our ACME Agents virtual office platform to connect with our ACME support team and to socialize with other ACME agents
The ACME Team
Darlene Foster - President
Living in Toronto, Ontario, Darlene started working from home in 2009 as a customer service representative for Arise before being promoted to Chat Support then Quality Assurance. In 2014, with over 25 years in operations management, customer service and bookkeeping experience, Darlene decided to launch ACME Agents Inc. Darlene is known for her professionalism and dedication to all agents, always going above and beyond to assure their success.
Tracy Simunek - Vice President of Operations & Finance
Living in Barrie, Ontario, Tracy has been with ACME Agents since 2016. Tracy has over 35 years of bookkeeping and customer service experience. Beginning as a CSP, she excelled to Chat Support, Quality Assurance and Instructor for both TurboTax and QuickBooks. Tracy now works exclusively for ACME as the Vice President of Operations & Finance.
Dana Howley - Certification & Servicing Expert
Living in Cape Breton, Nova Scotia, Dana has been with ACME Agents since 2015 with over 20 years customer service experience. Dana started as a CSP on the Arise Virtual platform then was promoted to a Chat Performance Facilitator and Quality Assurance. Currently Dana is an Arise Certified Instructor for several clients and works with ACME Agents providing support for existing and new agents.
David Jackson - Recruitment & Admissions Support
Living in Toronto, Ontario, David joined ACME Agents in April 2021.
Jacx Ouellette - Support Specialist
Living in Essex, Ontario, Jacqueline has been with ACME since 2017 with over 25 years customer service experience. Jacqueline began as a CSP and was promoted to Quality Assurance Performance Facilitator(QAPF) in 2018. Jacqueline also assists ACME Agents as a Support Specialist for new and existing agents.